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Recent Posts

  • What happens when a bucket of ball bearings falls over in a magnet factory?

    May 11, 2023
  • How to respond to complaints

    How to respond to customer complaints personally, honestly and kindly

    May 9, 2023
  • AI learning how to write

    With AI writing, do we need to write anything ourselves ever again?

    April 19, 2023
  • The Importance of Human Editors over AI in Writing

    April 17, 2023
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  • Posted on May 11, 2023
  • Business,General
  • 398 Views

What happens when a bucket of ball bearings falls over in a magnet factory?

Excitable chaos ensues until attractions are formed and, eventually, a degree of apparent calm is restored. The past weeks in the AI world have been just like that. Exponential View, a platform for tech analysis says: “Chat GPT does not give you an answer to […]

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How to respond to complaints
  • Posted on May 9, 2023
  • Business
  • 217 Views

How to respond to customer complaints personally, honestly and kindly

Complaints about big company service levels from the likes of BT and BA, most banks plus insurance and travel companies, mobile phone providers and power companies are nearly always made worse by poor and defensive communication. Often the responses from them make us very cross. […]

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AI learning how to write
  • Posted on April 19, 2023
  • General,Insights,Lite,Modules,Writing Course
  • 246 Views

With AI writing, do we need to write anything ourselves ever again?

How to start to write your blog, email, social post or letter Blank screen before you, fingers moving hesitantly towards the keys and, before you know it, your mind goes blank. Time for a cuppa and biscuit to steady the nerves before you start again. […]

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  • Posted on April 17, 2023
  • General,Insights,Writing Course
  • 207 Views

The Importance of Human Editors over AI in Writing

As technology evolves hourly and daily, AI has made its way into content writing. But is AI smart enough to replace a human editor? Good business managers consider it important to understand the value of a human touch in content writing to communicate effectively person-to-person. […]

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Equality, Diversity & Inclusion
  • Posted on January 17, 2023
  • Business,Human Resources,Insights,Writing Course
  • 410 Views

What is EDI?

EDI – Equality, Diversity & Inclusion The underlying message of what used to be called PC (Political Correctness) and is now more accurately labelled EDI (Equality, Diversity and Inclusion), is that we must all be careful and aware when we write to communicate in every […]

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Writing Fundamentals
  • Posted on January 6, 2023
  • Business,Writing Course
  • 266 Views

Improve your writing skills, build trust and earn respect

Does grammar really matter? Online and social writing is like another language from the normal day-to-day we all use. Communication that is a series of bullet-like statements, hashtags, emojis and text-speak, it’s fair to ask whether grammar and correct use-of English skills matter. Sneak preview: […]

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Top 10 most spoken languages
  • Posted on September 27, 2022
  • Business,Insights
  • 592 Views

Four reasons why your company needs to master business English

English is officially the most widely spoken language in the world with approximately 1131 million speakers worldwide. It also has the highest number of speakers who have adopted English as a second language, demonstrating the influence of English in international relationships from politics to business […]

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How to Write for Social Media
  • Posted on August 30, 2022
  • Business,General,Graduates,Modules,Writing Course
  • 400 Views

Five tips for writing social media content for your business

Social media channels such as LinkedIn, Instagram, Facebook, Twitter and TikTok provide a platform to share your business with a global audience. According to smart insights, there were 4.62 billion people using social media platforms in January 2022, an increase of 10.1% in the last […]

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How to Write a Company Newsletter
  • Posted on August 9, 2022
  • Business,General,Graduates,Human Resources,Insights,Writing Course
  • 457 Views

Business Writing Skills for Graduates

We often hear from HR managers and team leaders who are growing increasingly frustrated that new starters, recent graduates and school leavers lack the business writing skills required to communicate effectively in the workplace. This is by no means the graduates’ fault, far from it, […]

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  • Posted on May 10, 2022
  • Insights,Modules,Writing Course
  • 580 Views

Secure Business Funding with Clear Communication

Whether you are a brand new start up, an established business with ambitious growth plans, or if you are moving in a new direction, every business at some point in its life cycle, will need to secure business funding. Richard Branson famously said, “I think […]

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